Refund policy

Return and Refund Policy

United States Returns and Cancellations

We accept returns from customers with a US or US territory shipping address.

  • Return window: 14 days, starting from item delivery date. If the last day of the window falls on a weekend or holiday, it extends to the next business day.
  • Cancellations: Accepted up until the order is fulfilled.
  • Fees: No fees for cancellations or returns. Return postage is covered by us at no cost to you.
  • Exemptions: Final sale items (made-to-order or customized products) cannot be cancelled once fabrication has started and cannot be returned. If you have a special circumstance, contact us and we'll do our best to assist.

International Returns and Cancellations

We accept returns from customers outside the United States, including all EU member states.

  • Return window: 14 days, starting from delivery of the last item on your order. If the last day of the window falls on a weekend or holiday, it extends to the next business day.
  • Cancellations: Allowed until the order is fulfilled.
  • Fees: No fees for cancellations or returns. Return postage is the responsibility of the customer.
  • Outbound shipping refund: If you exercise your right of withdrawal, we will refund the standard outbound shipping cost paid at checkout. [Confirm scope with your legal counsel before publishing.]
  • Exemptions: Final sale items (made-to-order or customized products) cannot be cancelled once fabrication has started and cannot be returned. If you have a special circumstance, contact us and we'll do our best to assist.

How to Start a Return or Cancellation Request

Log in to your account at https://account.qfamilymagicshop.com and go to Orders.

For returns:

  1. Click the order you want to return
  2. Select "Return items" and choose which items
  3. Submit the request

For cancellations:

  1. Click the order you want to cancel
  2. If the order hasn't been fulfilled yet, you'll see a "Cancel order" option
  3. Confirm to submit

Checked out with a phone number only? If you didn't provide an email at checkout, you won't be able to log in via the link above. Use the return/cancellation link in your SMS order confirmation to submit your request.

Refund Timing

Once we receive your returned item, we will process your refund within 3 business days. Refunds are issued to your original payment method.